Last Updated: October 17, 2026
At Woofinly, we understand that plans can change. This Order Cancellation Policy explains how to request an order cancellation and what to expect when a cancellation is approved.
Order Cancellation Requests
If you wish to cancel an order, please contact us as soon as possible at info@woofinly.us. Include your order number and the email address used when placing the order so we can locate your purchase.
We will review your request and confirm whether the order can be canceled.
Orders Not Yet Processed
Orders that have not entered processing may generally be canceled, subject to confirmation by our customer service team. If your cancellation is approved before shipment, we will arrange a refund for any payment collected.
Orders Already Processed or Shipped
Once an order has been processed, packed, or handed over to the shipping carrier, cancellation may no longer be possible.
If your order has already shipped, you may need to follow our Return and Refund Policy after receiving the item. Return eligibility and any applicable return shipping costs will be determined according to that policy and applicable law.
Refunds for Canceled Orders
If a cancellation is approved, the refund will generally be issued to the original payment method within 5–10 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
We will provide assistance if you have questions about the status of your refund.
Orders With Incorrect Information
If you notice an incorrect shipping address, contact information, or other order detail, please contact us immediately. We will make reasonable efforts to help correct the information before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.
Orders Canceled by Woofinly
In certain circumstances, we may need to cancel an order due to product unavailability, pricing or listing errors, payment authorization issues, suspected fraudulent activity, or other legitimate reasons.
If payment has already been collected for an order canceled by us, we will arrange an appropriate refund in accordance with applicable law.
Contact Us
For cancellation requests or questions about this policy, please contact us:
Store Name: Woofinly
Email: info@woofinly.us
Phone: +1 (260) 901-9100
Address: 185 W Lake St, Laketon, IN 46943-0160, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
We recommend submitting cancellation requests as early as possible so our team has the best opportunity to assist you.