Refund policy

Last Updated: October 17, 2026

At Woofinly, we want you to feel confident when shopping for furniture. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, items must meet the following conditions:

  • Items must be unused and in their original condition.

  • Products should be returned with their original packaging, accessories, and included components.

  • Proof of purchase or a valid order number must be provided.

  • Items must not show damage caused by improper use, assembly, or handling after delivery.

Due to the size and nature of furniture products, we recommend carefully inspecting your order upon arrival and keeping the original packaging until you are satisfied with your purchase.

How to Request a Return

To start a return, please contact us at info@woofinly.us with your order number, the item you wish to return, and the reason for your request.

Our team will review your request and provide return instructions if the return is approved. Please do not send items back before receiving authorization and return instructions from us.

Damaged, Defective, or Incorrect Items

If your sofa, chair, or other furniture arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number, a description of the issue, and clear photos of the product and packaging when applicable. We will review the information and work with you to determine an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances.

Please contact us before arranging a return or disposal of the affected item.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used, assembled, or modified in ways that affect their resale condition.

  • Items damaged through misuse, improper assembly, or inadequate care after delivery.

  • Products returned without prior authorization.

  • Items missing essential components or original accessories, unless the issue was reported upon arrival.

Any applicable legal rights remain unaffected by this policy.

Return Shipping Costs

For returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs. Because furniture can be large or heavy, return shipping fees may vary depending on the item's size, weight, and shipping location.

If an item is confirmed to be defective, damaged upon arrival, or incorrectly shipped, please contact us so we can review the situation and explain the available resolution.

Original shipping fees, if any, may not be refundable for change-of-mind returns, except where required by applicable law.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method within 5–10 business days. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

If a refund is not visible after the expected processing period, please contact your payment provider or reach out to us for assistance.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us to discuss available replacement options. Exchanges are subject to product availability and confirmation by our customer service team.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed, dispatched, or shipped may not be eligible for cancellation. Please refer to our Order Cancellation Policy for additional information.

Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Store Name: Woofinly
Email: info@woofinly.us
Phone: +1 (260) 901-9100
Address: 185 W Lake St, Laketon, IN 46943-0160, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)

Thank you for shopping with Woofinly. We appreciate your business and are committed to providing helpful customer support.